Refund Policy

At UK Custom Patches, making sure customers are happy is very important to us. You will feel more reassured because we have a clear policy about returns and exchanges. For complete information on eligible returns or exchanges, please read the guidelines given below.

Eligible Return and Exchange Circumstances

We only accept returns or exchanges when the items are affected by any of these reasons:

• Incorrect Product Delivered
  In case you get a different product from what you ordered, you are eligible for a return or exchange. Make sure to check your package as soon as you get it and let us know immediately if you notice something wrong.
• Damaged Product
  If you get a damaged order, we will exchange it for you. You should include clear images of the damage when you get in touch about the issue.
• Wrong Size Delivered
  If you get a size that you didn’t order, you are allowed to exchange it. Make sure you carefully check the sizing details at the time of ordering to prevent any problems.
• Customization Error
  If you see that the customization does not match what you requested, we will exchange the item. You should carefully check and verify all personalization details before you place your order to prevent errors.

Non-Eligible Return and Exchange Circumstances

You cannot request a return or an exchange if the following cases apply:

• Product Matches the Order
  If the item is as you ordered and does not have any issues like being damaged, incorrect size, or with errors in customization, we regret that it does not qualify for a return or exchange.
• Incorrect Order Information Provided
  If you gave wrong information about your order, we cannot accept returns or exchanges. Make sure everything on your order is correct right before you confirm it.
• Delays in shipping can happen because of issues with logistics.
  Although we work hard to deliver on time, shipping delays that come from courier companies are not our responsibility. Unfortunately, returns or exchanges are not allowed for these kinds of situations.
• Incorrect Shipping Address Provided
  When an order gets returned or doesn’t get delivered because the address you gave was incorrect, we do not offer returns or exchanges. Double-check the shipping details you give at checkout.
• Third-Party Claims
  We will only process return or exchange requests from the person who ordered the item. If another person, like a friend, family member, or lawyer, reaches out to us, we will not be able to process the claim.

Shipping Charges and Responsibilities

• Our Mistake: When the problem is with us (e.g., sending the incorrect or damaged item), we will pay for the shipping costs to return or exchange the product.
• Customer Error: Should the issue happen because you submitted the wrong details (such as selecting the wrong size or brief), you will have to pay the shipping cost for the exchange.

How to Make a Claim

In case you meet the requirements for a return or exchange, please do the following:

• Contact us as soon as possible within 48 hours of getting your order and tell us exactly what the issue is.
• Send us any proof requested, such as pictures, if your order has a problem with damage or the wrong items.
• Be sure the item is in brand new condition and put it back in the original box (if you have one).
• After we look at your claim, we will let you know what to do next.

You can talk to our helpful customer support team if you need information or have questions on our return and exchange process. Your happiness is important to us with every purchase you make through UK Custom Patches.